Here you’ll find answers to the frequently asked questions, about the park.

Click here if you’d like more information about the dolphinarium.

Do I need to book my visit in advance?
No, it is not mandatory.

Can I buy tickets at the cash desk, without reservation?
Yes

Can I visit the dolphin presentation separately?
that is possible during Christmas Holidays (AquaShow), but not during summer season (April – November)

I paid for my tickets online but did not receive them by email. What do I do now?
Did you order tickets online via the Boudewijn Seapark webshop, the amount to be paid has been debited from your account, but you do not receive an order confirmation or link to download your tickets?
Then please send an e-mail to our reception desk with the following information:
– the e-mail address you used to place your order online
– which tickets and how many you ordered
– a screenshot of your bank account with the proof of payment

As a Boudewijn Seapark subscriber, can I get discounts at other amusement parks?
Yes, check the benefits page, each park has a different method.

As a subscriber from a partner park, can I get a discount at Boudewijn Seapark?
Yes, you only pay € 19,50 at the gate of Boudewijn Seapark when you can show your valid season pass from one of our partner parks.

I have a free ticket, a Riebedebie (365) pass, a staff pass from one of our partner day attractions, … What do I do now?
Bring these to reception, where you will receive your ticket.  You do not have to make a reservation in advance.

I have a Bongo Family voucher, what now?
First activate your voucher on the Bongo website. Then bring this voucher to reception, where you will receive your ticket.  You do not have to make a reservation in advance.

Can I pay with sport and culture vouchers, or with consumption vouchers?
Yes, this is only possible at the park reception desk (not online), and only with paper cheques.  You pay the full ticket price.

I am a teacher, do I have free access?
Are you the holder of a valid Teacher’s Card or Educpass? Then you can visit the park for free during certain openingdays on presentation of your card at the reception desk. Accompanying family members pay only € 20,50. You do not have to make a reservation in advance.

• as of beginning of summer season (April) until the Walloon easter holidays (half May): on openingdays
• during Flemish autumn holidays

Can I enter the park with my dog?
No this is not authorised. In Belgium by law you cannot enter an animal park with a dog.

Can we enter with a bike, skeelers, a step,…
No that is not authorised.